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Written by Jennifer Gioia, CCSA Communications Manager

In October 2016, Michelle Roach received a call on a Tuesday morning—she would be fostering Jordan, a 6-day-old baby. “I wasn’t really prepared for actually searching for [child care],” Michelle said. “I’m a solo parent, so it was a big adjustment to do that, and as soon as he came into the home, we had a clock ticking. We had eight weeks at home with him and then he needed to find somewhere to go during the day.”

Parents often need a place to start as they begin their child care search. This is where Child Care Services Association’s Child Care Referral Central comes in. Child Care Referral Central is a trusted resource for families looking for child care, helping them find care based on their needs and providing information and resources at their request.

“We are in a unique position to link families, child care providers and the community together, so that parents can get all their child care answers in one place,” said Christy Thalheimer, referral manager at CCSA’s Child Care Referral Central.

“By going to Child Care Services Association, it really did allow me to have one place where I could ask my questions,” Michelle said. “I could get more information about both center-based [child care] but also family-based [child care]. I was able to sit down with a counselor and talk about what resources I had available to me, the subsidy through [the Department of Social Services] and what was available in the community.”

CCSA’s referral counselors can walk a family through all their child care options at each age of their children. From infant care to after school care, CCSA’s Child Care Referral Central can provide the tools families need to find the right child care for their children.

Often people see child care resource and referral programs (CCR&Rs) as only available to families who are most at risk due to poverty or special circumstances. While the Department of Social Services (DSS) offers a Child Care Subsidy program that uses state and federal funds to provide subsidized child care services to eligible families, finding the right child care is an important piece of the work-life puzzle for every family, no matter their income. Community members often ask if services are only for those in financial need, but CCSA’s Child Care Referral Central is available to every family in the nine-county area of Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance and Wake counties.

Silvana Rodriguez was Michelle’s child care counselor at Child Care Referral Central. She has been a counselor for more than seven years.

“[Michelle] walked into the office…and then told me that she was a first time parent, she was going to receive an infant and she was nervous about the whole process,” Silvana said. “So, I answered all of her questions. She had several questions about the types of care, the differences between them, and then I did a [customized] search for her based on [her work and home addresses]…We talked about national accreditation and what to look for, and then after that, we made a package for her with all the different information that may be useful for her.”

“One of the things, it was so small but it helped me so much, was that all of that information was placed in one packet and handed to me,” Michelle said. “In the chaos of my life of having a newborn and figuring everything out, having this one place I could go back to with all the phone numbers and all the information about ratings and other really helpful things in one spot made something that could have been really overwhelming more manageable. I was able to periodically when I had the time, make phone calls, set up tours and narrow down where he ended up going between two really high-quality centers. I picked one that was closer to my work, and I was really happy with the results from that.”

Silvana loves helping families like Michelle’s.

“That’s the thing that drives all us counselors because you can see the results when you follow up with them, and especially when they find a great quality place, and just going through their options and helping them navigate everything in terms of finding child care,” Silvana said.

“[CCSA’s Child Care Referral Central] made the already challenging process of being a solo parent and figuring out the process of DSS and foster care, and also just the challenge that every parent faces when they have to go back to work, which is that you’re leaving your tiny human being with other people, to really make that easier and to make me feel better about that process and more comfortable with him being there and knowing that he would be cared for in a reputable space,” Michelle said. “I didn’t have the pressure of having to Google or guess. I had all that information in one spot, and for me, that really made all the difference.”

Jordan turns three at the end of next month. He’s is “graduating” from Early Head Start and will transition over to another classroom in the same center mid-August. Michelle has thought about reaching out to CCSA again to speak with a counselor about more child care options. “I’m hoping to participate in the Universal Pre-K program next August,” Michelle said.

You can hear more about Michelle’s story by watching the video below.

To continue supporting the operations of Child Care Services Association and crucial programs such as the Child Care Referral Central, please donate today.

Written by Marsha Basloe, President of CCSA

Dr. Walter Gilliam presenting Implicit Biases in Early Childhood Settings at the Child Care Resource & Referral (CCR&R) Institute 2019 Conference on March 11, 2019.

“Better Together” was the theme of this year’s Child Care Resource & Referral (CCR&R) Institute held in Greensboro, N.C. in March, and Mary Erwin recently shared details of the Institute. A highlight of this year’s conference was the keynote delivered by Dr. Walter Gilliam from the Edward Zigler Center in Child Development and Social Policy at Yale. This blog is to keep the keynote information on our minds and in our work.

Delivered in a “TED talk” manner, Dr. Gilliam shared his research on implicit bias with the audience and the implications research has on both policy and practice impacting the early childhood workforce and children in early learning settings.

What is Implicit Bias?

Webster’s dictionary defines it as “bias that results from the tendency to process information based on unconscious associations and feelings, even when these are contrary to one’s conscious or declared beliefs”.

What is the Relationship Between Implicit Bias and Early Childhood Settings?

Dr. Gilliam shared data from the U.S. Department of Education, Office of Civil Rights that found black boys in particular were disproportionately suspended or expelled from preschool. To learn more about whether this may be related to the behavior of the child or the perceptions of the teaching workforce, Dr. Gilliam and his team at Yale conducted a study.  Specifically, Dr. Gilliam wanted to see whether implicit biases may play a role in identifying children with challenging behaviors.

Video Observation Study

Dr. Gilliam’s team recruited participants at a nationwide conference of early childhood educators. Early childhood teachers were asked to watch several video clips of preschool children engaged in typical table top activities. The children were racially balanced (one white boy and girl and one black boy and girl). Early childhood teachers were told the study was related to better understanding to how teachers detect challenging behaviors in the classroom. They were told sometimes this involves seeing behavior before it becomes a problem and were asked to press the enter key on a computer keyboard every time they saw a behavior that could become a potential challenge. They were told the video clips may or may not contain challenging behaviors and to press the keypad as often as needed. In addition to the keypad entries, an eye tracking device was used to log the time teachers spent watching the behavior of individual children. (For frame of reference with regard to the children, they were child actors and no challenging behaviors were present).

Heat map related to study participants’ child behavior observations. (Photo Credit: Yale Child Study Center)

Results

Dr. Gilliam and his team found teachers spent more time looking at boys and at black children than girls and white children. In particular, teachers spent more time watching the black boy in the videos. When teachers were asked explicitly which of the children required most of their attention, 42% indicated the black boy, 34% indicated the white boy, 13% indicated the white girl, and 10% indicated the black girl. The race of the teacher did not impact the findings.

Background Information Study

A second part of the study was related to finding out if teachers were provided information about the child’s background, whether that impacted their perception of the severity of the behavior and their ability to impact the child’s behavior. For this part of the study, early childhood teachers were given a brief description of a preschool student with his or her behavioral challenges. The description of child behaviors remained the same, but the name of the child associated with the description changed to reflect stereotypical black and white girl and boy names (Latoya, Emily, DeShawn and Jake).

To test if teachers changed their perceptions of the child’s behavior when given a brief family background summary, some teachers were also given more context related to the child’s home environment (e.g., the child lives with a single mother working multiple jobs and who struggles with depression but doesn’t have resources to receive help; the father is barely around, but when he is around, the parents fight loudly in front of the children, and sometimes violent disputes occur). The study randomized whether the early childhood teachers received background information or not.

Results

Dr. Gilliam and his team found that teachers appeared to expect challenging behaviors more from black children and specifically black boys. Without family background, white teachers seemed to hold black children to lower behavioral expectations. In contrast, black teachers held black children to very high standards.

The provision of family background information caused different perceptions based on teacher-child race. For example, when black teachers were provided with family background information on black children, teachers rated child behavior as less severe. When white teachers were provided with family background information on black children, behavior severity ratings increased – potentially indicating knowing family stressors may lead to feelings of hopelessness that behavior problems can improve.

The Role of Implicit Bias in Early Childhood Settings

Dr. Gilliam explained that understanding the role implicit bias may play in child care and early learning settings is the first step toward addressing racial disparities in discipline approaches. He explained that interventions are underway throughout the country designed to address biases directly or increase teachers’ empathy for children (which paves the way for more effective strategies related to children’s learning styles and behaviors).

Progress in North Carolina

North Carolina is beginning to review and implement strategies to address implicit bias, give early childhood teachers strategies to promote more effective ways to address challenging behavior and to support high-quality child care programs through better teacher-child interactions.

For example, the Infant Toddler Quality Enhancement Project (ITQEP) provides technical assistance through the statewide CCR&R system to better support infant and toddler staff and to improve teacher and child interactions. Staff participating in the Healthy Social Behaviors project use the Center on the Social and Emotional Foundations for Early Learning (CSEFEL) Pyramid Model to provide tiered support based on individual classroom needs.

We are exploring infant and toddler mental health consultant evidence-based approaches as well as the use of tools to improve teacher-child interactions through the Classroom Assessment Scoring System (CLASS), which measures teacher interactions and is paired with specific improvement strategies identified through observational assessments. Overall, practice-based coaching models can impact teacher strategies to better meet the needs of children.

For more information on Dr. Gilliam’s research, check out this research brief and the work of the Yale Edward Zigler Center and Child Development and Social Policy.  

Written by Mary Erwin, CCR&R Council Coordinator at CCSA

“When we identify where our privilege intersects with somebody else’s oppression, we’ll find our opportunities to make real change.” 
― Ijeoma Oluo

“Better Together!” That was the theme of this year’s 2019 CCR&R Institute held at the Greensboro Downtown Marriott on March 12th and 13th, and it was an opportunity to congregate, enjoy each other’s company, learn how to excel at our jobs, get rejuvenated and also to explore how implicit bias affects early childhood education.

Over 170 staff and 24 presenters from child care resource and referral, Smart Start, Frank Porter Graham Center, UNCG, SchoolHouse Connection, Self Help, the Salvation Army, the Abecedarian Education Foundation, MomsRising and many more gathered from every region across the state for the annual CCR&R professional development conference. Sponsors of the event included Kaplan Early Learning®, Lakeshore Learning®, Discount School Supply®, Teachstone®, The Greensboro Convention and Visitors’ Bureau and Self Help Credit Union. The NC CCR&R Council could not convene the conference without these corporate champions!

Dr. Kristi Snuggs

Conference highlights included:

  • ThinkBabies® Train the Trainer through the NC Early Education Coalition, Dr. Kristi Snuggs’ opening plenary speech about upcoming opportunities and positive changes at the NC Division of Child Development and Early Education and the terrific keynote and session from Dr. Walter Gilliam on implicit bias in early education!
  • Session attendees also learned about increasing access to subsidized child care for children experiencing homelessness and how to be a better advocate for babies and toddlers.
  • Technical assistance and professional development staff received training on helping child care providers understand and address children’s challenging behaviors and the benefits of coaching and mentoring when working with teachers in the classroom.
  • The impacts of family separation on immigrant families and processes to strengthen resilience among children was a popular subject.
  • Save the Children shared the unique needs of children in emergency situations and offered a continuing education credit on helping children cope with crisis and helping caregivers recover!
  • Paid family leave was a topic as well as using multicultural books in the classroom.
  • Community Self Help taught CCR&Rs how to help providers construct budgets that work in their favor as well as recognizing trends and formulating the true cost of child care.
Woolworth’s Lunch Counter

Tuesday night’s reception at the International Civil Rights Center and Museum welcomed approximately 100 conference attendees for a beautiful cocktail party and tour of the original Woolworth’s Lunch Counter where four NC A&T University students started the sit-in movement in 1960. The lovely event was catered by Guilford Child Development’s Regional CCR&R, sponsor of the event along with the Greensboro Convention and Visitor’s Bureau!

Dr. Gilliam

Dr. Gilliam leads The Edward Zigler Center in Child Development and Social Policy at Yale University where research and policy analyses focus on early childhood development and intervention programs. During the keynote on Wednesday, attendees gained insight on how implicit biases affect nearly everything we do, even as early childhood professionals. The keynote address dug down to the core of so many of our current issues. Click here to see and hear Dr. Gilliam’s similar keynote address at Dayton’s Readiness Conference.

Quotes from the conference:

“You and the NC CCR&R Council team did a phenomenal job!”

“Great event. Good energy all around. You guys have it going on!”

“It was great working with you.”

“I thought I was in a TED Talk and I was going to vote for [Dr. Gilliam] for president!”