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By Kay Ducharme, Regional CCR&R Senior Manager at Child Care Services Association

Part III: Why is data important?

For Child Care Services Association (CCSA), collecting data about the impact and effects of high quality child care is one of the most important things we can do for early childhood educators, young children and families. To that end, we talk to educators and families daily, collecting an enormous amount of data to analyze the needs of families and early childhood educators. In fact, we are the only organization in North Carolina that collects data on child care supply and demand. This information helps us strengthen and innovate the child care system for families, child care providers, programs and communities.

Yet, I am often asked why we have to collect all of this data. In short, data is absolutely vital to ensuring that all children have access to high quality child care led by educated and motivated teachers.

For example, recent data indicates decreases in the number of classrooms, family child care homes and the total number in the child care workforce. Since child care resource and referral (CCR&R) is the only system that collects data on both supply and demand, we continue to help families locate child care as the supply decreases and the need increases. We also work to help start-up new programs to fill gaps where the supply of child care is limited. Our data can be used to help us advocate for change in public policy. And we need data to accurately tell the story of what families and providers across North Carolina need to strengthen services for families and the early childhood education field.

Federal funds to support CCR&R are a part of the Child Care Development Block Grant (CCDBG). The state’s Division of Child Development and Early Education (DCDEE) defines goals each year for the Council to help North Carolina meet federal block grant requirements. Regional CCR&R Lead Agencies receive funding from the Council to provide services in the 14 CCR&R regions based on population, community and child care demographics, workforce numbers and number of classrooms in the region, etc. The Council reports outcomes, outputs and demographics to DCDEE each year. These reports enable us to analyze customer needs and identify gaps in services and trends in each of North Carolina’s 100 counties.

Statewide in FY19, the NC CCR&R system data indicated that the 14 regions trained 24,180 early educators; 3,077 of those training participants received CEUs. In addition to training, CCR&R agencies provided technical assistance to 6,171 classrooms/homes and consumer education and/or consultation to 21,738 households across the state. Ninety-eight percent (98%) of families surveyed said they used quality indicators when choosing child care and 97% of the families surveyed indicated that they chose a 3-5 star rated child care program after using CCR&R services. By collecting data in a consistent manner using defined data sets, data is monitored to ensure reliability.

To access a membership to the website for CCR&R staff, please contact Mary Erwin, NC CCR&R Council Coordinator at Child Care Services Association, here.

For more in-depth knowledge of the CCR&R system, training sessions are available each year throughout the state for new staff. The final one for this fiscal year will be held in Greenville, N.C., at the Martin-Pitt Partnership for Children, April 23 at 9:30 a.m. You can register for the training session here.

To read the first part of this series on what the statewide CCR&R is, click here.

To read the second part of this series on what the NC CCR&R Council is, click here.

By Kay Ducharme, Regional CCR&R Senior Manager at Child Care Services Association

Part II: What is the NC CCR&R Council?

The NC CCR&R Council was designed by the state’s Division of Child Development and Early Education (DCDEE) to standardize the delivery of child care resource and referral (CCR&R) services and provide equitable funding across the state. Before the Council was created, North Carolina had a fragmented, under-resourced CCR&R system that delivered services to children from birth to 5 or birth through 12, depending on where they lived. Some CCR&Rs provided non-English services while others did not. Databases and reporting mechanisms were different and data on programs, children and families served was not collected in a consistent manner. This made it impossible to provide accurate statewide data when advocating for changes in public policy or reporting to federal or state governments on the successes and/or gaps in services across North Carolina.

The Council allowed DCDEE to ensure that CCR&R services were equitably funded and available in communities across the state for providers and families of children from birth through age 12 in the two most commonly used languages, no matter where they lived or worked. In addition, they wanted to ensure that the system was data driven and that data was collected consistently. This allows DCDEE to paint an accurate picture of what is happening in North Carolina for policymakers using consistent statistical data. It was also created with a flexible structure to accommodate emerging needs as priorities and funding sources change.

Today, the Council manages and delivers CCR&R core services and special initiatives which include providing technical assistance and training to early care and education professionals, helping families locate child care services, collecting and analyzing data to help shape public policy and provide community awareness, helping young children build strong social-emotional behaviors, helping support babies, helping improve school-age services and others as requested by DCDEE. The Council collaborates with other early childhood entities in North Carolina to strengthen early childhood and also leads many projects that increase the quality and availability of child care, provides research and advocates for child care policies that positively impact the lives of children and families.

The three agencies chosen to partner as the Council—Child Care Services Association, Child Care Resources Inc. and Southwestern Child Development Commission—are referred to as Council Management Agencies (CMAs) and each one is responsible for the management of 4 to 5 regions (inclusive of their own region). Below is a map showing how regions are structured today.

A wealth of information is provided by the Council to support CCR&Rs, children, families, providers and communities. In addition to training and technical assistance, other resources provided to CCR&Rs include:

  • train the trainer classes;
  • an annual conference;
  • email and advocacy alerts;
  • regulatory changes and notices;
  • collaborative meetings;
  • definitions/instructions and data collection forms;
  • regional directories;
  • a monthly news blast with early childhood news and links to regional training calendars;
  • a website;
  • Art and Science of TA and Emergency Preparedness training calendars;
  • manuals;
  • workgroups; and
  • contract management.

Read more about why the data collected is important in the final part of this series here.

To read the first part of this series on what the statewide CCR&R is, click here.

By Kay Ducharme, Regional CCR&R Senior Manager at Child Care Services Association

Part I: What is the Statewide CCR&R?

CCR&R stands for child care resource and referral. It is carried out by organizations that focus on building the supply of child care and supporting child care programs through training and technical assistance for early childhood educators. CCR&R agencies emerged in the early 1970s to help families locate child care as more women began entering the workforce. As young families became more mobile and moved away from home to take jobs in other places, leaving their support systems behind, the demand for child care increased dramatically. North Carolina’s first CCR&R agency was the Durham Day Care Council, established in 1974. Day Care Services Association in Orange County and Durham Day Care Council merged in 1999 to become Child Care Services Association (CCSA).

Today, CCR&R core services include helping parents locate child care, advocating for the needs of families and young children, building the supply of quality child care through training and other resources for programs, bridging child care and education and gathering important data on child care needs/trends. In North Carolina, CCR&R is done by organizations in 14 regions and overseen by three agencies: Child Care Services Association (CCSA) in the Triangle area, Child Care Resources Inc. (CCRI) in the Charlotte area and Southwestern Child Development Commission (SWCDC) in western North Carolina. These agencies are referred to as the Council Management Agencies (CMAs) and each one is responsible for the management of four or five regions, including their own.

Learn more about the NC CCR&R Council that is comprised of the three CMAs including a map breaking down the 14 regions in the next part here.

To read the final part of this series about why the data collected is important, click here.

By Allison Miller, CCSA Compensation Initiatives Team

When Davina Woods was asked how she became interested in early childhood, she said, “I entered the profession as an undercover helicopter mom! I had just placed my son in child care and I couldn’t stand not being there and seeing what and how he was doing.”

Her child’s center hired her as a part-time school-age group leader before she eventually found her calling with young children and their teachers. 

She started with no education and now she is in the master’s program at the University of North Carolina at Greensboro with the assistance of a T.E.A.C.H. Early Childhood® scholarship. After 25 years in the field, she loves her position as director of Excel Christian Academy, a five-star child care center in Alamance County, where she has been for 13 years.

“It has been a privilege to work in every single aspect of child care,” Davina said. “In every classroom, with every age group, in every position. I have fulfilled every duty from cook to van driver and it gives me perspective and appreciation. I love this viewpoint. I get the luxury of working with children, families and teachers.” 

Davina’s center prioritizes its teachers by providing a livable wage as well as other key benefits, which she knows most teachers are unable to access in this field. “And then they get WAGE$ and T.E.A.C.H. on top of that,” she said.

The Child Care WAGE$® (WAGE$) Program provides education-based salary supplements to low-paid teachers, directors and family child care providers working with children between the ages of birth to five. The program is designed to provide preschool children more stable relationships with better-educated teachers by rewarding teacher education and continuity of care.

The T.E.A.C.H. Early Childhood® Scholarship (T.E.A.C.H.) Program addresses under-education, poor compensation and high turnover within the early childhood workforce by providing educational scholarships to early care professionals and those who perform specialized functions in the early care system.

“WAGE$ and T.E.A.C.H. are just part of who we are, part of the center’s make-up,” Davina said. “It is essential, imperative, to have an educated staff, especially here in the 21st century where children are not changing but the modes and methods of educating children are constantly evolving. Teachers must know best practices and know how to utilize the latest research and incorporate that into classrooms for the best outcomes for children.”

According to Davina, “WAGE$ is essential because it helps to boost teacher morale within the program. WAGE$ both encourages and motivates staff to increase their education. Additionally, WAGE$ provides a sense of healthy competition among team members as they see who can achieve the next level first.”

She said, “My teachers talk about the courses they take and they drive each other.” Three of her staff will graduate in December with their associate degree in early childhood education and they remind Davina of why she does what she does. “If I take great care of my team, they will take great care of the children.”

Thank you, Davina, for your support of the workforce and the Child Care WAGE$® Program.

Learn more about the Child Care WAGE$® Program here.

Learn more about the T.E.A.C.H. Early Childhood® Scholarship (T.E.A.C.H.) Program here.

By Marsha Basloe, President of CCSA

If any issue warrants public attention, public discussion and rethinking as to the best way to ensure families with young children have access to child care and pre-kindergarten, it is our nation’s current approach to the safety and healthy development of young children. It’s not a system as much as a patchwork quilt stitched together over decades. The federal government allocates funds to states through individual programs or funding streams (i.e., block grants), each with different rules, administered by different state agencies, and too often resulting in siloed approaches with little to no coordination or collaboration among state agencies, departments, divisions or communities.

In December 2019, Congress enacted the FY2020 Labor, Health and Human Services and Education Appropriations measure, which included the following funding levels for early care and education programs:

Source: FY2020 non-defense consolidated appropriations bill (HR 1865, PL116-94) enacted on December 20, 2019.

In addition to the funding above, in FY2019, the U.S. Dept. of Agriculture allocated $3.7 billion to states to support healthy meals and snacks for low-income children in child care centers and family child care homes [1] and the U.S. Dept. of Health and Human Services allocated the Temporary Assistance for Needy Families (TANF) block grant to states, of which states chose to use $3.8 billion for child care and $2.6 billion for state pre-K. [2] The number of children served by TANF funds for child care or pre-K is unknown because the federal government only requires aggregate spending to be reported, not how many children are served, the setting children are in (homes or centers, licensed or unlicensed) or the average price paid per child. In all, that’s more than $35 billion through various federal funds for early care and education programs.

Child care is the largest early childhood program with $12.5 billion in funding and yet only about 17 percent of eligible children (based on state standards) receive a subsidy. [3] Many states have a waiting list for assistance, including North Carolina with a waiting list of more than 40,000 children. Families have a difficult time finding care, affording care, and then many parents express concern about the quality of care. Numerous national reports have been released about child care deserts, communities where the need for child care for parents of children under age 6 pales in comparison to the licensed supply of child care. [4] The U.S. Dept. of Health and Human Services released a report in October 2019 that found the supply of home-based care has declined by more than 97,000 providers since 2005. [5]

Why? Child care is a business. Child care centers tend to operate in areas where the population is dense enough with sufficient numbers of private-pay families who can afford weekly parent fees. The operating budget for child care centers largely comprises parent fees and therefore staff is hired at the lowest wages possible to hold costs down. In a good economy with low unemployment, like we have today, turnover is high because staff often can find better-paying jobs in fast food, retail sales or other jobs that require less training or education. Turnover also costs businesses because of the marketing, interviewing, hiring and training required for new staff.

For home-based providers, the hours are long and the pay is low. According to a 2019 economic impact report by the Committee for Economic Development, [6] the average annual income of home-based providers is approximately $15,000 per year, [7] 18% higher than in North Carolina, where the average income of home-based providers is $12,300. [8] The decline in home-based providers (who often serve infants and toddlers) is a hardship for parents, particularly those in rural communities where the economics of operating a center don’t work. Home-based care is often less expensive and providers may be more willing to stay open during nontraditional hours for those parents who work shift work or have long commutes to their job. Yet, again, wages drive interest in opening a home-based program (or closing one) because other jobs in the community may pay more with fewer hours and less stress.

The reality is that mothers are working today. Nationally, approximately 72 percent of mothers with children under age 6 are working outside of the home, [9] 65.4 percent of mothers with children age 2 are working [10] and, 57.8 percent of mothers with children under age 1 are working. [11] Many of these mothers need child care, but federal subsidies reach only one out of every six eligible children. Therefore, most families are forced to afford whatever they can find. However, in too many communities, the supply is not available, let alone affordable.

There is no doubt that if our nation’s early care and education system were designed today, it would look much different. If we can’t think out of the box about a new bold system to better meet the needs of families with young children, we will be stuck with incremental, minor band-aids that ignore the real problem: the system is under-financed and poorly designed. Parents can’t afford quality child care, but we know from the research that high-quality child care really matters to the healthy development of children, particularly in the earliest years as a child’s brain is developing the fastest, setting the architecture for all future social, emotional, physical and cognitive skills. [12]

Two decades ago, child care was a work support. Today, we know that it is a two-generation strategy. High-quality child care helps parents work and helps support the healthy development of children. In fact, parents who can’t access child care reduce their hours or drop out of the workforce. About 94 percent of those who involuntarily work part-time are mothers who cite child care problems as their reason for working part-time. [13]

In 2018, the National Academy of Sciences (NAS) released “Transforming the Financing of Early Care and Education,” which reviewed the multiple funding streams for early care and education and made a number of recommendations. The NAS Committee, made up of early childhood experts and finance experts, recommended investing in early care and education at a percentage of U.S. gross domestic product (GDP) aligned with the average of other member nations of the Organization for Economic Co-operation and Development (OECD). The report recommended increasing funds in four phases, from at least $5 billion in phase one to $53 billion in phase four. [14]

However, it is not just about the money. It is also about program design and meeting the needs of families in urban and rural areas and in an array of settings that best meet the needs of the family and each individual child with an early education workforce that is trained and paid appropriately for the important work they do. 

Rethinking is always a bit more challenging than staying in the box with patchwork fixes. The current system isn’t working for low-income children whose families need a subsidy or the private market where working parents need access to affordable high-quality child care and early education programs. It is time for a discussion about a redesign.


[1] U.S. Department of Agriculture, Child and Adult Care Food Program, January 2020. https://fns-prod.azureedge.net/sites/default/files/resource-files/ccsummar-1.pdf

[2] U.S. Department of Health and Human Services, Office of Family Assistance, TANF expenditures FY2018. https://www.acf.hhs.gov/ofa/resource/tanf-financial-data-fy-2018

[3] U.S. Government Accountability Office (GAO), Child Care: Access to Subsidies and Strategies to Manage Demand Vary Across States, 2016. https://www.gao.gov/assets/690/681652.pdf

[4] Center for American Progress, https://www.americanprogress.org/issues/early-childhood/reports/2018/12/06/461643/americas-child-care-deserts-2018/; Child Care Aware of America, https://www.childcareaware.org/our-issues/research/mappingthegap/.

[5] U.S. Department of Health and Human Services, National Center on Early Childhood Quality Assurance, 2019. https://childcareta.acf.hhs.gov/sites/default/files/public/addressing_decreasing_fcc_providers_revised_final.pdf

[6] Committee for Economic Development of The Conference Board, Child Care in State Economies: 2019 Update. https://www.ced.org/childcareimpact

[7] Ibid.

[8] Ibid.

[9] U.S. Census Bureau, Table S2301, Employment Status, 2018 American Community Survey, 1 Year Estimates.

[10] U.S. Department of Labor, Bureau of Labor Statistics, Table 6. Employment status of mothers with own children under age 3 years old by single year of age of youngest child and marital status, 2017-2018 averages.

[11] Ibid.

[12] Harvard University, Center on the Developing Child. Brain Architecture. https://developingchild.harvard.edu/science/key-concepts/brain-architecture/

[13] Committee for Economic Development of The Conference Board, Child Care in State Economies: 2019 Update. https://www.ced.org/childcareimpact

[14] National Academy of Sciences, Engineering, and Medicine, Transforming the Financing of Early Care and Education, 2018.  https://www.nap.edu/catalog/24984/transforming-the-financing-of-early-care-and-education

By Tanya Slehria, Communications Intern at CCSA

Shantel Zimmerman describes her favorite part of teaching as, “truthfully, the kids. It is so much fun. I tell [my husband] I get to go to work and play everyday teaching. Where else can an almost 50-year-old be silly and whimsical and get paid for it?”

Shantel has taught at Primrose School of Heritage Wake Forest in Wake Forest, North Carolina for nearly a decade. She first received her bachelor’s degree and returned to school to receive her master’s in elementary education. “I originally wanted to be a high school teacher. I changed my major in college because I didn’t think I had the patience to be with elementary or younger,” said Shantel. “Having my daughter showed me I did have the patience, so when she started school, I went back to younger kids. I like them, they’re more fun.” 

For Shantel, being a parent helps develop her teaching style for young children. She also credits her style to “the classes I took, interesting articles I come across [and] talking to other teachers. It’s really just trying to see what works for you and what works with the age group you’re with.” 

Her advice is to be flexible to others teaching in the field. “You can have something planned to do with your class and it may get tossed out the window in the first five minutes. It all depends on the mood of the kids. My key thing is to be flexible and go with the flow because you never know where it’s going to take you,” said Shantel. 

The most rewarding part of teaching for Shantel is “having fun with the kids and watching them grow.” It’s all about the kids for her. “Watching what my kids have learned in the nine months I have them amazes me and makes me want to do more every day,” she said. 

Ellen Devenny

Ellen Devenny (right) at her graduation in May 2019.

Determined. Dedicated. Committed. Those are just a few words that describe Child Care WAGE$® participant, Ellen Devenny. Ellen works as an assistant teacher at a five-star private NC Pre-K center in Gaston County and just graduated in May 2019 with an Associate Degree in Early Childhood Education with a 4.0 GPA. She walked across the stage at age 62.

Ellen was 50 years old when she started work on her degree. She said, “It has taken me a long time, but I remained determined to see it through to completion. I would not have been able to have done this without the support of programs like T.E.A.C.H. and WAGE$. Because of my education, I feel more confident as a teacher.”

Ellen’s passion for her career and the children in her care is clear. “My favorite thing about working with young children is… everything! It is rewarding to see how they grow and learn new things during the school year. I love to see the child that struggled with feelings of insecurity walk away at the end of the year full of confidence. I love seeing children with special needs accomplish things that other children take for granted. I love working with children from a variety of ethnic backgrounds and learning from each. This year, we have families representing China, Pakistan, Jordan, India, Columbia and Mexico. How can I not love working with young children?”

Fortunately for the children in her center, Ellen plans to remain in the field for as long as she can. “I began working with children in 1974, and that desire to continue has remained strong.”

Learn more about Child Care WAGE$® here.

Learn more about T.E.A.C.H. Early Childhood® Scholarships here.

By Jennifer Gioia, Communications Manager at Child Care Services Association

April 1, 2020, is Census Day

The Census is your chance to make sure your community counts. Participating in the Census will help make sure your community over the next 10 years receives:

  • Fair representation in Congress;
  • Financial resources for health, schools, transportation and more; and
  • Help for information leaders to plan your community’s future. [1]
Source: NC Child

More than $5 billion of North Carolina’s federal funding for children’s services is at stake in the census, so it’s critical to get the count right. That’s about $1,600 for each person in federal funding for the state. [2]

However, in the 2010 Census, nearly 1 million children (4.6% of children under the age of 5) were not counted, according to the U.S. Census Bureau. In fact, children under age 5 are one of the largest groups of undercounted people in the United States. [3] If missed in the Census, young children in hard to count communities also stand to suffer the most from reductions in funding to vital programs. [4]

Who is Hard-to-Count?

  • Low-income households
  • People of color
  • Non-native English speakers
  • “Complex” families [4] (for example, those with multiple generations of a family, unrelated families living together and blended or foster families.) [3]
  • Immigrants
  • Children <6
  • Renters [2]
Source: N.C. Counts Coalition

In North Carolina, 950,000 residents live in a hard-to-count community, [2] leaving 73,000 young children at risk of being missed in the 2020 Census. [4]

Nearly 1 in 5 of America’s infants are growing up in poverty, putting them at a greater risk to fall behind their peers in language development, reading proficiency, and experience learning disabilities and developmental delays. It is critical to invest in programs such as Early Head Start and the Child Care and Development Block Grant that ensure all children have the opportunity to thrive. [5]

What Can You Do?

  • Help spread the word! Share this article by clicking on the social media icons below.
  • Learn more about the 2020 Census and find more resources and shareable materials here.
  • Tell the people in your life who care for children 5 and under to count every child in the 2020 Census on April 1.

Because census results help determine where federal funds are distributed for programs that are important for children, an accurate count can shape a child’s future for the next decade and beyond. It’s important to count young children now so they have the resources they need as they grow up. It all begins with responding to the 2020 Census. [3]


[1] North Carolina Census. Retrieved November 21, 2019.

[2] NC Counts Coalition. 2020 Census. PowerPoint. 2019.

[3] United States Census Bureau. Children Under 5 Among Most Undercounted in Last Census. Retrieved November 21, 2019.

[4] NC Child. Census 2020: Will N.C. Children Get Their Fair Share of Federal Investments? PowerPoint. 2019.

[5] Think Babies. Census Poverty Data Support Toolkit. 2019.

Read the newest edition of CCSA Communicates here, where you can see all of our activity, successes and plans. Highlights from this edition include:

  • Letter from the President
  • Meal Services Wins 2019 Durham Bowl Competition
  • Registration is now open for the 2020 A.S.K. Conference!
  • T.E.A.C.H. Celebrates 30 Years & 25 Years of WAGE$
  • Important Change to Administrative Rule Regarding Testing for Lead Contamination
  • And much more!

Maria Milla

 “I had to work when I was 15 years old,” said WAGE$ participant Maria Milla. “My country, Honduras, is very difficult, very poor. I had to move to a bigger city and live with relatives to be able to study. I wanted to be a teacher, but that required day classes. I had to work during the day, so I studied something else, but my dream was always to be a teacher. When I played school as I child, I was always the teacher!” Maria’s dream came true when she moved to the United States. 

Maria answered an advertisement for a child care center substitute and started learning about children, but she quickly realized how much more she needed and wanted to know. She kept working, took English (ESL) classes and then began her early childhood coursework. Maria started on the Child Care WAGE$® Program with the NC Early Childhood Credential (four semester hours) and now has her Birth-Kindergarten Bachelor’s Degree. She has moved up the WAGE$ scale many times, earning higher awards, and has remained at her current 5-star program since 2005. She is now only two classes away from earning her Birth to Kindergarten license. 

Maria knows how much her education and consistency mean for the children and families she serves. 

“I feel like the more education we have, the better we can do,” she said. “We learn about development and how we can help children grow and learn.” 

The T.E.A.C.H. Early Childhood® Program helped her pay for classes; she says she couldn’t have done it otherwise. She’s proud of earning her degree, and she says WAGE$ helped her attain that goal. 

“It helped with the financial component of taking classes. WAGE$ is a good motivator. I’m very thankful for all that WAGE$ and my partnership do with this incentive. I love my job and I’m happy, but I don’t make much money and this incentive helps a lot of us stay in our jobs. WAGE$ helps everybody. It helps children have the same teachers. Children feel safe, secure and happier. It helps parents feel more trust. They can leave their child with someone who has been there a long time rather than someone who comes and goes. It helps families because we don’t have to charge them more than they can pay. It helps the teachers a lot.” 

Maria joked that despite her years of education in the United States, her English continues to improve with the help of the children in her class. 

“I tell them to let me know if I say something wrong. They do! They correct me!” Laughing, Maria said, “Teaching is my passion. I want to stay in the classroom.”