Blog

Written by Jennifer Gioia, CCSA Communications Manager

In October 2016, Michelle Roach received a call on a Tuesday morning—she would be fostering Jordan, a 6-day-old baby. “I wasn’t really prepared for actually searching for [child care],” Michelle said. “I’m a solo parent, so it was a big adjustment to do that, and as soon as he came into the home, we had a clock ticking. We had eight weeks at home with him and then he needed to find somewhere to go during the day.”

Parents often need a place to start as they begin their child care search. This is where Child Care Services Association’s Child Care Referral Central comes in. Child Care Referral Central is a trusted resource for families looking for child care, helping them find care based on their needs and providing information and resources at their request.

“We are in a unique position to link families, child care providers and the community together, so that parents can get all their child care answers in one place,” said Christy Thalheimer, referral manager at CCSA’s Child Care Referral Central.

“By going to Child Care Services Association, it really did allow me to have one place where I could ask my questions,” Michelle said. “I could get more information about both center-based [child care] but also family-based [child care]. I was able to sit down with a counselor and talk about what resources I had available to me, the subsidy through [the Department of Social Services] and what was available in the community.”

CCSA’s referral counselors can walk a family through all their child care options at each age of their children. From infant care to after school care, CCSA’s Child Care Referral Central can provide the tools families need to find the right child care for their children.

Often people see child care resource and referral programs (CCR&Rs) as only available to families who are most at risk due to poverty or special circumstances. While the Department of Social Services (DSS) offers a Child Care Subsidy program that uses state and federal funds to provide subsidized child care services to eligible families, finding the right child care is an important piece of the work-life puzzle for every family, no matter their income. Community members often ask if services are only for those in financial need, but CCSA’s Child Care Referral Central is available to every family in the nine-county area of Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance and Wake counties.

Silvana Rodriguez was Michelle’s child care counselor at Child Care Referral Central. She has been a counselor for more than seven years.

“[Michelle] walked into the office…and then told me that she was a first time parent, she was going to receive an infant and she was nervous about the whole process,” Silvana said. “So, I answered all of her questions. She had several questions about the types of care, the differences between them, and then I did a [customized] search for her based on [her work and home addresses]…We talked about national accreditation and what to look for, and then after that, we made a package for her with all the different information that may be useful for her.”

“One of the things, it was so small but it helped me so much, was that all of that information was placed in one packet and handed to me,” Michelle said. “In the chaos of my life of having a newborn and figuring everything out, having this one place I could go back to with all the phone numbers and all the information about ratings and other really helpful things in one spot made something that could have been really overwhelming more manageable. I was able to periodically when I had the time, make phone calls, set up tours and narrow down where he ended up going between two really high-quality centers. I picked one that was closer to my work, and I was really happy with the results from that.”

Silvana loves helping families like Michelle’s.

“That’s the thing that drives all us counselors because you can see the results when you follow up with them, and especially when they find a great quality place, and just going through their options and helping them navigate everything in terms of finding child care,” Silvana said.

“[CCSA’s Child Care Referral Central] made the already challenging process of being a solo parent and figuring out the process of DSS and foster care, and also just the challenge that every parent faces when they have to go back to work, which is that you’re leaving your tiny human being with other people, to really make that easier and to make me feel better about that process and more comfortable with him being there and knowing that he would be cared for in a reputable space,” Michelle said. “I didn’t have the pressure of having to Google or guess. I had all that information in one spot, and for me, that really made all the difference.”

Jordan turns three at the end of next month. He’s is “graduating” from Early Head Start and will transition over to another classroom in the same center mid-August. Michelle has thought about reaching out to CCSA again to speak with a counselor about more child care options. “I’m hoping to participate in the Universal Pre-K program next August,” Michelle said.

You can hear more about Michelle’s story by watching the video below.

To continue supporting the operations of Child Care Services Association and crucial programs such as the Child Care Referral Central, please donate today.

By Marsha Basloe, President of CCSA

As the President of Child Care Services Association, a mother and a grandmother, I have been following the advancement of HB 485, the Virtual Early Learning Pilot program, under consideration by the North Carolina State Legislature. The 3-year pilot would allow up to 10 school districts to offer online pre-k to at-risk, 4 year-old children, at a cost of $500,000 per year for the next three years.

I know that every year, state legislators are forced to make difficult decisions in allocating state funding. I can imagine that there is great pressure with these decisions and that legislators look for ways to save money, while still achieving intended outcomes. With regard to state pre-k funding and the goal to have all children throughout North Carolina enter school with the skills to succeed, it is important for legislators to understand how young children learn and what school readiness really means.

Decades of research show that the greatest gains made by children in pre-k occur where teacher interactions with children promote critical thinking skills as well as concept knowledge through warm and responsive relationships.[1]  This isn’t by chance. It’s by design. It’s in-person. It’s individualized to meet each child where he or she is at to build on strengths and build up areas that are not as strong.

Numerous evaluations have shown the importance of instructional, social, and emotional serve-and-return interactions that occur daily between teachers and children, as well as among classmates”[2] that result in developmental gains across early childhood domains (e.g., social and emotional, language and literacy, critical thinking and physical development). These interactions “motivate and deepen learning, enable children to organize and focus their attention and other capacities needed to learn, and promote peer cooperation and support,”[3] which comprise the foundation for school readiness. It’s about soft-skill development as well as concept development related to letters and numbers.

In my career, I’ve had the opportunity to visit pre-k classrooms and talk to pre-k teachers. Too many of our at-risk 4 year-olds haven’t been read to; they don’t know that books contain words and pictures that tell a story, that letters have sounds and that stories have a sequence – a beginning, a middle and an end. Some have never held a pencil or colored with crayons or written their name. Some haven’t held a pair of scissors or developed the dexterity to use a pencil or have ever put together a puzzle. You would think by age 4, children would know colors and basic shapes, but some do not.

The same children might know how to watch a video on a parent’s phone, but they can’t wait their turn or share, they can’t transition between activities and they don’t know how to use their words to express their thoughts or feelings in a group setting – to lead, follow or just get along with peers. They may or may not have consistent rules at home so they don’t know how to manage themselves appropriately and follow rules in a classroom. These are soft-skills that are learned in a hands-on experience that can’t be learned through a computer lesson.

Pre-k programs also screen children for vision, hearing, speech and physical development and help identify children who could benefit from early intervention services in areas where there may be a delay. None of this can occur through an online preschool experience – at least not in an effective manner.

The NC Pre-K program works. Studies have found that NC Pre-K raises children’s literacy, math and social-emotional skills not just for kindergarten entry[4] but also throughout elementary school and the most recent research shows gains through middle school.[5]

When kindergarten teachers are asked what school readiness means and what skills are most important for school readiness, their top responses include: children who can regulate their impulses, pay attention, listen to and follow directions, be willing to try different tasks (e.g., have self-confidence), engage in self-care, get along with peers and have motor skills such as the ability to hold a pencil.[6]

Despite the strong evaluations of NC Pre-K, current funding supports fewer than half of eligible children. To me, the answer should be to adequately fund NC Pre-K so that 4 year-old children can attend, not divert resources to an online preschool that misses the mark on what matters most for early childhood development – effective interactions with children. Not screen time.

There is still time to course correct on state budget issues. We don’t need a 3-year pilot that diverts $1.5 million from additional pre-k seats for children. Let’s put every dollar possible into expanding what works. And, for 4-year old children, that’s a setting that promotes interactions with teachers and peers.


[1] Investing in Our Future: The Evidence Base on Preschool Education, Society for Research in Child Development and Foundation for Child Development, 2013. https://www.fcd-us.org/assets/2013/10/Evidence20Base20on20Preschool20Education20FINAL.pdf

[2] The Current State of Scientific Knowledge on Pre-Kindergarten Effects, Deborah A. Phillips of Georgetown University, Mark W. Lipsey of  Vanderbilt University, Kenneth A. Dodge of Duke University, Ron Haskins of the Brookings Institution, Daphna Bassok  of the University of Virginia, Margaret R. Burchinal of the University of North Carolina at Chapel Hill, Greg J. Duncan of the University of California-Irvine, Mark Dynarski of the Brookings Institution, Katherine A. Magnuson  of the University of Wisconsin-Madison, and Christina Weiland of the University of Michigan. (2017).  https://www.brookings.edu/wp-content/uploads/2017/04/duke_prekstudy_final_4-4-17_hires.pdf

[3] Ibid.

[4] North Carolina Pre-Kindergarten Program Evaluation Key Findings (2002–2016), Frank Porter Graham Institute, University of North Carolina, 2017. https://fpg.unc.edu/sites/fpg.unc.edu/files/resources/reports-and-policy-briefs/Summary%20of%20NC%20Pre-K%20Evaluation%20Findings%205-2017.pdf

[5] Evaluation of North Carolina’s Smart Start and NC Pre-K Programs: Follow-Up Through Eighth Grade, Duke University, December 2018. https://duke.app.box.com/s/pw3zv27a2jkmfas2j183yg4ekamxzl8y

[6] What Kindergarten Readiness Means to Kindergarten Teachers, New America. 2009. https://www.newamerica.org/education-policy/early-elementary-education-policy/early-ed-watch/what-kindergarten-readiness-means-to-kindergarten-teachers/