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Written by Jennifer Gioia, CCSA Communications Manager

In October 2016, Michelle Roach received a call on a Tuesday morning—she would be fostering Jordan, a 6-day-old baby. “I wasn’t really prepared for actually searching for [child care],” Michelle said. “I’m a solo parent, so it was a big adjustment to do that, and as soon as he came into the home, we had a clock ticking. We had eight weeks at home with him and then he needed to find somewhere to go during the day.”

Parents often need a place to start as they begin their child care search. This is where Child Care Services Association’s Child Care Referral Central comes in. Child Care Referral Central is a trusted resource for families looking for child care, helping them find care based on their needs and providing information and resources at their request.

“We are in a unique position to link families, child care providers and the community together, so that parents can get all their child care answers in one place,” said Christy Thalheimer, referral manager at CCSA’s Child Care Referral Central.

“By going to Child Care Services Association, it really did allow me to have one place where I could ask my questions,” Michelle said. “I could get more information about both center-based [child care] but also family-based [child care]. I was able to sit down with a counselor and talk about what resources I had available to me, the subsidy through [the Department of Social Services] and what was available in the community.”

CCSA’s referral counselors can walk a family through all their child care options at each age of their children. From infant care to after school care, CCSA’s Child Care Referral Central can provide the tools families need to find the right child care for their children.

Often people see child care resource and referral programs (CCR&Rs) as only available to families who are most at risk due to poverty or special circumstances. While the Department of Social Services (DSS) offers a Child Care Subsidy program that uses state and federal funds to provide subsidized child care services to eligible families, finding the right child care is an important piece of the work-life puzzle for every family, no matter their income. Community members often ask if services are only for those in financial need, but CCSA’s Child Care Referral Central is available to every family in the nine-county area of Alamance, Caswell, Durham, Franklin, Granville, Orange, Person, Vance and Wake counties.

Silvana Rodriguez was Michelle’s child care counselor at Child Care Referral Central. She has been a counselor for more than seven years.

“[Michelle] walked into the office…and then told me that she was a first time parent, she was going to receive an infant and she was nervous about the whole process,” Silvana said. “So, I answered all of her questions. She had several questions about the types of care, the differences between them, and then I did a [customized] search for her based on [her work and home addresses]…We talked about national accreditation and what to look for, and then after that, we made a package for her with all the different information that may be useful for her.”

“One of the things, it was so small but it helped me so much, was that all of that information was placed in one packet and handed to me,” Michelle said. “In the chaos of my life of having a newborn and figuring everything out, having this one place I could go back to with all the phone numbers and all the information about ratings and other really helpful things in one spot made something that could have been really overwhelming more manageable. I was able to periodically when I had the time, make phone calls, set up tours and narrow down where he ended up going between two really high-quality centers. I picked one that was closer to my work, and I was really happy with the results from that.”

Silvana loves helping families like Michelle’s.

“That’s the thing that drives all us counselors because you can see the results when you follow up with them, and especially when they find a great quality place, and just going through their options and helping them navigate everything in terms of finding child care,” Silvana said.

“[CCSA’s Child Care Referral Central] made the already challenging process of being a solo parent and figuring out the process of DSS and foster care, and also just the challenge that every parent faces when they have to go back to work, which is that you’re leaving your tiny human being with other people, to really make that easier and to make me feel better about that process and more comfortable with him being there and knowing that he would be cared for in a reputable space,” Michelle said. “I didn’t have the pressure of having to Google or guess. I had all that information in one spot, and for me, that really made all the difference.”

Jordan turns three at the end of next month. He’s is “graduating” from Early Head Start and will transition over to another classroom in the same center mid-August. Michelle has thought about reaching out to CCSA again to speak with a counselor about more child care options. “I’m hoping to participate in the Universal Pre-K program next August,” Michelle said.

You can hear more about Michelle’s story by watching the video below.

To continue supporting the operations of Child Care Services Association and crucial programs such as the Child Care Referral Central, please donate today.

Written by Colleen Burns, Summer 2019 Communications Intern from UNC Chapel Hill

Rachel Feuer and her children

Rachel Feuer is a mother of two with her younger son, Sam, in child care in Chapel Hill. As any mother of a four-year-old would, Rachel expects her son to talk about the toys he played with or the new friends he made that day at his child care center. But one of his comments stands out among the rest.

Sam raves about the food served at his child care center. “My son has asked me many times to make Robert’s soup or Robert’s salad dressing or Robert’s chicken or Robert’s greens,” Rachel says. “He has asked me many times why we can’t just have Robert’s food at home, and was disappointed to find out that we can’t just order it. Recently, he has started asking for Robert’s recipes daily, and wondering why Robert doesn’t have a cookbook.”

Robert isn’t a cook at Sam’s child care center, though. Robert Cates has been a manager of the Meal Services program at Child Care Services Association (CCSA) for 20 years. He manages the kitchen in Orange County at the University United Methodist Church in downtown Chapel Hill and generates menus for all three of CCSA’s Meal Services kitchens. He also works closely with CCSA’s Meal Services program senior manager, Lisa Menna, who manages all three kitchens, to ensure meals meet the nutritional needs of the children by collaborating with dietitians and nutritionists as well as sourcing meat, produce and other products from local farmers.

What is the CCSA Meal Services?

In operation for almost 30 years, CCSA’s Meal Services program began out of the kitchen at the University United Methodist Church in Orange County. It expanded with the construction of the Jim and Carolyn Hunt Child Care Resource Center in Durham County, and in 2017-18’s fiscal year, the program served 1,300 children daily in 24 centers.

The Meal Services program provides two nutritious meals plus one nutritious snack per day to children enrolled in participating child care centers in Durham, Orange and Wake County. These scratch-made meals meet or exceed all USDA requirements for child care and are compliant with the Child and Adult Care Food Program (CACFP). CCSA serves as a food sponsor for CACFP,  a federal program that sets standards for nutritious meals for children ages birth-12 years, and subsidizes the cost of food for child care programs, targeting children whose families qualify for free and reduced lunch.

Rachel says, “CCSA makes it possible for smaller child care settings to provide excellent food for kids and teachers. At the small [child care center] my son attends, there is no space or budget to hire someone to cook meals.” This is the case for many child care centers.

By purchasing food in bulk, the Meal Services program allows child care centers to purchase nutritional meals and snacks at cost, without having to maintain expensive kitchens. It also allows directors to focus more of their attention on quality child care instead of on shopping, menu planning and cooking.

“It’s also an educational process,” says Robert. Trying new foods can be an adjustment for some children, “but the child care centers we’ve been serving for a long time…know how to ease kids into it and help them to appreciate the variety and appreciate things that they’ve never seen before,” Robert explained.

In order to be eligible for Meal Services, child care centers must have at least 3 stars or earn at least a 3-star rating within one year of implementing Meal Services, and participating centers are also required to enroll in the USDA’s Child and Adult Care Food Program. Meals also must be served family style at the table as meals are not individually packaged, so that children can eat together in a positive setting.

Why is the CCSA Meal Services Needed?

Many families in North Carolina face the dual challenge of food insecurity and early childhood obesity. Child care centers play a central role in the development of early eating habits. On average, children receive more than 50 percent of their daily caloric intake at child care. Therefore, the importance of these meals cannot be understated. Nutrition and quality must be prioritized.

Rachel is a psychologist who has worked with many clients who have struggled with healthy eating. “Early childhood is the time when children are developing lifelong eating habits. If they become accustomed to eating lots of preparations of healthy vegetables, proteins, legumes and whole grains, they will be at an advantage for their entire life,” says Rachel.

Meal Services focuses on creating meals that are made using local products and in-season fruits and vegetables.

Robert says, “We buy from Farmer Foodshare, which is a local food hub in Durham, and they source from all over North Carolina. They get apples from the mountains and produce from down east. And then we also source…from farmers in Orange, Durham and Chatham counties.”

The program ensures children have balanced menus that include one poultry, one beef, one seafood and two vegetarian lunches per week.

“We have so many items on our [menu] list…There is quite a bit of variety and it always depends on…what’s available seasonally…We follow the meal patterns of the child care center food programs, and we also meet with nutritionists to make sure we are going above and beyond in terms of the nutritional needs for the children,” Robert shared.

Monthly newsletters let families learn more about what their child is eating and learning about in the child care setting. They even include tips and recipes so that parents like Rachel can try to incorporate these healthy foods at home. Rachel says, “CCSA strikes a healthy balance of wholesome food that (according to my kids) tastes excellent.”

Robert shared, “We’re looking to hopefully expand what we’re doing into Chatham County. There are groups working around the state to replicate our model in rural areas around North Carolina. So, it’s a slow process, but people think what we’re doing is worth trying to duplicate in other areas.”

To continue supporting the operations of Child Care Services Association and crucial programs such as Meal Services, please consider donating today.